Peterborough | Hybrid Working
Are you passionate about delivering exceptional customer service and building strong customer relationships? We're looking for a Customer Relationship Manager to join our Supply Chain team and play a key role in ensuring an outstanding customer experience from order placement through to delivery.
In this role, you'll be the main point of contact for a portfolio of customers, managing the end-to-end order process, resolving queries, and working closely with internal teams to ensure excellent service levels are consistently achieved.
What you'll be doing:
- Building and maintaining strong relationships with customer supply chain and ordering teams.
- Managing customer orders through SAP, ensuring accuracy and timely processing.
- Coordinating with Planning, Logistics, Commercial and Warehouse teams to support order fulfilment.
- Managing delivery queries, shortages, returns and customer service issues through to resolution.
- Producing customer reports, service scorecards and performance analysis using Excel.
- Identifying service risks, driving continuous improvement initiatives and enhancing customer experience.
What we're looking for:
- Experience in a Customer Service, Customer Relationship, Sales Administration or Supply Chain role.
- Previous experience using SAP or a similar ERP system.
- Strong Excel skills, including pivot tables, lookups and reporting.
- Excellent communication and relationship-building skills.
- Ability to manage multiple priorities and solve problems proactively.
- FMCG, food manufacturing or related industry experience would be advantageous.
What can we offer you?
- Competitive salary / rate of pay
- 25 days annual leave, plus 8 Bank Holiday
- Option to purchase additional annual leave
- A day off work to support our charity partners
- Flexible working options
- Pension
- Medical benefit
- And access to a HUB that offers many discounts from a range of suppliers and retailers
About The Hain Celestial Group
Hain Celestial Group is a leading health and wellness company whose purpose is to inspire healthier living for people, communities and the planet through better-for-you brands. For more than 30 years, our portfolio of beloved brands has intentionally focused on delivering nutrition and well-being that positively impacts today and tomorrow. Headquartered in Hoboken, N.J., Hain Celestial’s products across snacks, baby/kids, beverages, meal preparation, and personal care, are marketed and sold in over 75 countries around the world. Our leading brands include Garden Veggie™ snacks, Terra® chips, Garden of Eatin’® snacks, Earth’s Best® and Ella’s Kitchen® baby and kids foods, Celestial Seasonings® teas, Joya® and Natumi® plant-based beverages, Greek Gods® yogurt, Cully & Sully®, Imagine® and New Covent Garden® soups, Yves® and Linda McCartney’s® (under license) meat-free, and Alba Botanica® natural sun care, among others.
Hain Celestial UK
In the UK, Hain is one of the UK's leading food companies. We create food and drink products with natural goodness at their core. We're the business behind a host of household brands - Hartley's jams and jellies, Sun-Pat peanut butters, New Covent Garden Soup Co., Linda McCartney's meat free food, and Yorkshire Provender to name a few. Nearly half of our business is private label - we create quality freshly prepared fruit and juices, desserts, soups, sweet spreads and meat free products for our retail partners.
Over our sites up and down the UK, we employ circa 1,200 people in roles within Production, Supply Chain, Product Development, Sales and Marketing, and through to our Finance, HR, IT and beyond. Each of our colleagues is vital to our continued success. That's why we target the best talent, and help to develop them through the ranks.
Our Values
Own It – I am empowered and accountable for improving Hain’s business results and impact
Win Together – I collaborate with others to grow, deliver and celebrate success.
Foster Inclusion – I create an environment where everyone feels welcome, respected and valued for their uniqueness.
Be Curious – I explore ideas & insights with a growth mindset.
Our Purpose
To inspire healthier living for people, communities & the planet through better-for-you brands
Our Mission
To build purpose-driven brands that make healthier living more attainable by empowering our people, engaging our partners, and living our lives.
If you need reasonable adjustments made to the recruitment process, please let us know so we can support you in the right way.
If Hain sounds like the company you'd like to contribute your energy and enthusiasm towards, and come on an exciting journey with us, then we can't wait to hear from you!